This form must be filled up and submitted before returning an unopened or damaged item or claiming refund of customs duties. As a response an email will be sent to you confirming your request. There may be several mail exchanges, querries and requets from craftOrissa.com before that to establish the reason of your action. You need to send a print out of the email to us along with the item your are returning or the customs duty receipt (for claiming refund of customs duties). Any return or custom duties refund claim without the print out will not be considered as valid. To find out when and how you can return an unopened or damaged item please review our shipping and returns section. To know when and how you can claim a refund of customs duties paid by you please review our custom duties section.